Elise Balsillie is the Head of Thryv Australia & New Zealand. Thryv is a platform that provides small and medium-sized businesses with the tools and software they need to scale up, streamline, and succeed in the modern business world.

In this episode, Elise discusses her career journey and how Thryv has helped businesses across Australia and New Zealand modernise and digitise when faced with an overwhelming number of options. She explains that customers are seeking authenticity and highlights the importance of consistent, meaningful, and authentic engagement online and in person. Elise also suggests ways to incorporate AI to enhance workflows, improve customer engagement, and streamline data processing, ultimately delivering a better customer experience.

Carri Crawford, Co-founder of Bitcoin Treasury Solutions, joins The Bottom Line to unpack everything business owners need to know about Bitcoin — from its beginnings to how it’s transforming modern finance. Learn the essentials of secure Bitcoin adoption, compliance, and its growing relevance in the Australian business landscape.

Neeraj Sharma, Head Consultant at AS Consulting Partners, shares how management consultants support businesses in boosting enterprise value. He discusses the importance of defining a clear ‘vision of success,’ highlights challenges faced by both SMEs and larger organisations, and reveals how simple tools can help leaders avoid common pitfalls and transform their businesses.

Gus Balbontin, Director at Neu21 - a transformation consultancy, venture studio, and product lab - shares how growing up in Argentina and travelling the world shaped the skills he now applies to leading innovative businesses in Australia. He highlights why leaders must consider exit strategies for new systems before implementation, and underscores the importance of adaptability, continuous learning, and embracing discomfort in leadership.